Michelle M Licata

​JobMorph

Career Coach

• Provided consistent job search Strategies, Job Search Support, resume review and cover letter review, mock interviews, salary negotiating, networking, research market trends  and job matching, job opportunities  

• Conducted weekly Networking Group Presentations; Career exploration sessions, assessment and goal setting using active listening, empathy and data driven decision making to guide individuals  

• Collaborated with internal and external stakeholders focusing on career strategies, focus on relationship building to inspire and ensure trust in conducting a  job search for career opportunities | Ongoing interview coaching and interview preparation | career counseling  

2U  | Remote                             

Senior Career Services Director                                             ​

• Designed, developed, and delivered comprehensive career management programming and coaching for alumni and Executive MBA students from prestigious universities such as Northwestern, Columbia, Harvard, and UPENN, among others.

• Achieved and maintained an exceptional 100% customer service satisfaction rate consistently over a span of 3+ years, ensuring a positive experience for all program participants.

• Tracked all student and graduate cohorts meticulously in Student Administrative System software and maintained meticulous documentation of student files in Salesforce, JIRA, and Confluence, including confidential notes on student progress and key performance metrics, ensuring compliance with State, Federal, and Accreditation regulations.

• Proactively identified and managed risks, analyzing data to uncover trends and create effective solutions, contributing to continuous program improvement.

• Fostered a positive and trusting rapport with diverse learners through high-quality coaching, resume building, and career education via phone calls, email, text, and Zoom, empowering them to navigate their career journeys successfully.

• Utilized data analysis to drive informed decisions and diagnose labor market trends, implementing constant improvements to ensure learners received optimal outcomes.

• Guided, motivated, and trained new team members on strategic initiatives to enhance comprehension of business strategies, ultimately increasing return on investment (ROI).

• Collaborated closely with leadership and stakeholders, serving as a thought partner to provide additional support where needed, adeptly solving business challenges and offering solution-oriented approaches.

• Stayed current with industry best practices and market trends, ensuring learners' high satisfaction through ongoing research and program adjustments.

• Provided ongoing interview coaching, career counseling, and job search support to learners, including resume and cover letter reviews, mock interviews, salary negotiation guidance, networking strategies, and job matching.

• Leveraged logic, indicators, and data tracking analysis to identify root causes of problems, facilitating timely and effective resolutions.

• Addressed anticipated and potential learner concerns in a calm and professional manner, delivering clear and actionable learning outcomes to ensure goals were met with a consumer-centric mindset.

• Planned, tracked, and reported on project performance, contributing to building brand awareness and maintaining external relationships.

• Developed and implemented a new process to increase the accuracy of predicted direct and indirect costs, adopted as a best practice across the business.

• Conducted trainings for management in accordance with State of Florida Guidelines, ensuring compliance with regulatory requirements.

• Maintained strong communication and cross-collaboration with all departments and external stakeholders, fostering a cohesive and collaborative work environment.

• Highly skilled and certified in Web Development, Data Analytics, Cybersecurity, FINTECH, Digital Marketing, and UX/UI product technology, with the ability to convey intricate concepts in an understandable manner.

• Provided coaching to students in Technical Project Management and Product Management, with proficiency in reading Github and portfolio evaluations.

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• Senior Admissions Advisor, Team Lead/Team Captain (March 2017-May 2018)

• Trilogy Education Services (2U acquired) 

• Played a pivotal role in the early stages of a Series A start-up workforce accelerator, facilitating skills-based training programs in high-demand tech fields at renowned universities, with a focus on online programs.

• Successfully managed, trained, and mentored a cohesive team of 10 individuals, fostering a collaborative environment conducive to goal achievement and professional growth.

• Demonstrated proficiency in conducting a high volume of cold calls daily, resulting in the highest conversion rate for The University of Miami, with an average of 10+ enrollments per month.

• Consulted, interviewed, and enrolled prospective student learners across all product verticals, ensuring compliance with the FERPA privacy act and maintaining confidentiality at all times.

• Exhibited exceptional consultative selling skills while operating under pressure in a fast-paced tech environment, consistently meeting and exceeding enrollment targets with a focus on maintaining empathy and rapport with prospective students.

College Dreams, Golden Beach, Fl                                                          

CEO | Career Consultant

• Advised and counseled clients entering and reentering the workforce regarding proper interview techniques, job coaching, and full-cycle employment process;

• Delivered workshop and training presentations to executives with advice and recommendations for new and expanded engagements for improvements in hiring and employment 

• Generated new business via cold calls, networking, social media, large and small presentations;   

• Analyzed employer hiring needs for various positions and crafted effective language to attract suitable candidates through all channels; Passion for helping others improve 

• Conducted interviews, sourced and screened candidates, evaluated suitable candidates for all job openings         

• Developed and maintained relationships in the business community to sustain a constant pipeline of qualified candidates and clients 

• Coordinated, attended, and coached highly qualified clients at career fairs throughout the USA and around the world;